Frequently Asked Questions - F.A.Q.S
Are your prices flat rate or time and materials?
We offer both options. If you stick to the timetable and scope defined in our flat rate proposal, we can guarantee that the price we quote will be the price we charge. We make changes to the design or even functionality, we are happy to work on a time basis.
How does the development process work?
There are several stages: Discovery – If the project is a rebuild, we review your current content and make further recommendations for improvements. If it’s a new site, we start by discussing the subjects and functionality you envisage for your site and develop an outline for you. Content – You compile all the content for the website, including all text and images.
Are your projects mobile-friendly?
Yes. Every site we have built since 2010 has been mobile-friendly. The method we use to achieve this is known as responsive design, which ensures that the site works well on a wide variety of screen sizes.
Will I be able to make changes myself?
Yes. We use WordPress to build our sites and this powerful content management system allows anyone with good computer skills to make changes to their own website. We always remain available to make changes for you, if you don’t have time or you need more complex changes. Antway, if you need any assistance, you may call to our Customer Support.
What Payment Methods Are Accepted?
We require 50% deposit of the contract value at the time of starting the project. When you’ll approve design and complete coding the whole site then we’ll show you the site from our server. After your approval you need to pay remaining 50%.
What do your websites cost?
To get a better idea of the cost of what you want to build, give us a quick phone call. We’ll ask you a few questions about the nature of the site, what sort of interactivity the site will have, your graphic, etc.
Orders and Returns
How do I place an Order?
You may contact our Sales Representative or purchase yourself online.
Do I need an account to place an order?
You do not need to have an account to place an order with Kava. You can simply select options. When you place your order, you can provide an email address for order confirmations so you can track your order. Doing so will not set up an account, and it will not result in a subscription to e-mail newsletters unless you choose to subscribe.
Who should I to contact if I have any queries?
Questions should be submitted only via the Contact Page online. Information on the Call will be updated regularly on the website and will include answers to all questions that have been submitted.
How Can I Cancel Or Change My Order?
Depending on the status of your order, you may be able to cancel your order. If your cancellation request was successful, you’ll receive a confirmation email. You won’t be charged for a canceled order, but your card may reflect a temporary authorization hold. Funds will become available once your bank releases the hold. If the cancellation window has passed, you can still refuse the order upon delivery. When we receive your refused order, we’ll process the return and send an email confirmation regarding your refund.
How Do I Track My Order?
You will receive an email with your tracking number within 1-2 business days once your order leaves our warehouse. Once you receive your tracking number you can track online. You will receive an email with your tracking number on the day you place your order if ordering before 2pm on a business day or the next business day if placed after 2pm or on a weekend. Once you receive your tracking number you can track online.
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